Information We Collect
SIWON collects information that you provide and limited technical information generated when you use our website.
- Identity and contact details, such as your name, email address and phone number.
- Delivery and billing details required to fulfil an order.
- Order history, product preferences, support messages, reviews and account information.
- Payment status and transaction references; complete card or banking credentials are handled by authorised payment providers rather than stored by SIWON.
- Device, browser, IP address, cookie and website interaction information.
How We Use Information
We use personal information only where reasonably necessary to operate our store, serve customers, meet legal obligations and improve the SIWON experience.
- Process payments, orders, shipping, returns and customer support requests.
- Create and maintain customer accounts and order records.
- Send transactional notifications and, with appropriate permission, promotional communications.
- Prevent fraud, protect our systems and enforce our policies.
- Analyse website performance and improve products, content and services.
- Comply with applicable Indian law and valid requests from authorities.
Security
SIWON uses reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse or alteration. Access is limited to people and service providers who need information for legitimate business purposes.
No online system can guarantee absolute security. Customers should protect account credentials, avoid sharing one-time passwords and notify us about suspected unauthorised activity.
Third-Party Services
We may share only necessary information with trusted providers that support payments, delivery, hosting, analytics, customer communication and fraud prevention. These providers process information for their contracted purpose and under their own applicable privacy terms.
We do not sell personal information. Our website may contain links to third-party sites; SIWON is not responsible for the privacy practices or content of those external services.
Customer Rights
Subject to applicable Indian law and verification of your identity, you may request access to or correction of your personal information, withdraw consent for optional communications, or ask about deletion of information no longer required.
- You can unsubscribe from marketing messages using the provided link or by contacting SIWON.
- Some records may need to be retained for tax, accounting, fraud prevention, dispute resolution or other legal purposes.
- Requests may be limited where another person’s rights or a lawful business obligation applies.
Data Retention
We retain personal information only for as long as necessary for the purpose collected, including order fulfilment, customer service, security, accounting and compliance with law. Retention periods vary by record type and legal requirement.
When information is no longer needed, we take reasonable steps to delete, anonymise or securely isolate it.