Order Processing
Orders are reviewed and prepared for dispatch after payment confirmation. Most orders are processed within 1–2 business days, excluding Sundays and public holidays.
During launches, promotions or festive periods, processing may take longer because of higher order volumes. Once an order enters packing or has been dispatched, changes to products or the delivery address may not be possible.
- Please provide a complete address, PIN code and reachable phone number at checkout.
- Orders containing multiple products may occasionally arrive in separate packages.
Delivery Timeline
Estimated delivery is generally 3–7 business days after dispatch for serviceable locations in India. Remote locations may require additional time.
- Delivery estimates begin from the dispatch date, not the order date.
- Timelines are estimates and cannot be guaranteed for every PIN code.
- Sundays, public holidays and carrier service interruptions are not counted as business days.
Shipping Charges
Applicable shipping charges, including any free-shipping threshold, are displayed clearly during checkout before payment. Charges may vary according to order value, destination, package weight or an active promotion.
Any taxes or fees included in the final payable amount will be shown in the order summary.
Order Tracking
After dispatch, tracking details are shared through the email address or phone number supplied with the order. Tracking information may take up to 24 hours to update after handover to the courier.
- Use the courier link or tracking number in your dispatch notification.
- If tracking does not update for an extended period, contact SIWON with your order number.
Failed Delivery
A delivery may fail when the address is incomplete, the recipient is unavailable, the phone number is unreachable or the courier cannot access the location. The courier may make additional attempts according to its service policy.
If a prepaid order returns to SIWON, any approved refund will be processed after the parcel is received and inspected. Forward and return shipping costs may be deducted where the failed delivery resulted from incorrect customer information or repeated unavailability.
Damaged Package
Please do not accept a package that appears opened, tampered with or severely damaged. If damage is discovered after delivery, keep the outer packaging and contact us promptly.
- Share your order number and clear photographs of the outer package, shipping label and affected products.
- An unboxing video may help us and the courier assess transit damage.
- Report visible damage or missing items within 48 hours of delivery.
Delivery Delays
Delays can occur because of weather, regional restrictions, transport disruption, courier capacity, public holidays or events beyond SIWON’s reasonable control. We will assist with available tracking information, but carrier delays may be outside our direct control.