Order Cancellation
A cancellation request may be submitted before an order is packed or dispatched. Once fulfilment has begun, cancellation cannot be guaranteed. Contact SIWON immediately with your order number if you need assistance.
If an eligible prepaid order is cancelled successfully, the refund will be initiated to the original payment method. SIWON may cancel an order because of stock unavailability, payment verification issues, pricing errors or an unserviceable address; in such cases, any captured payment will be refunded.
Return Eligibility
Because skincare products are personal-use goods, returns are accepted only in limited circumstances. Contact us within 7 days of delivery if you receive an incorrect product, an item damaged in transit, or a product with a manufacturing defect.
- The product must be unused, unopened and in its original packaging unless the reported issue could only be identified after opening.
- The batch details, labels, seals and complimentary items must remain available.
- Provide the order number, a description of the issue and clear photographs; an unboxing video may be requested.
- Returns require review and prior approval from SIWON support.
Non-Returnable Products
For hygiene, safety and quality-control reasons, the following products cannot ordinarily be returned or refunded:
- Products that have been used, tested, opened or had their seal removed, except where an approved defect claim applies.
- Items returned because of personal preference, fragrance, texture, shade expectation or individual skin compatibility.
- Products purchased during clearance or expressly marked final sale.
- Free gifts, samples and promotional items.
- Products damaged through improper use, storage or failure to follow instructions.
Refund Process
After an approved return reaches SIWON, it will be inspected to confirm eligibility. We will notify you whether the refund is approved or whether further information is required.
Approved refunds are issued to the original payment method. Shipping charges are non-refundable unless the return results from an incorrect, damaged or defective product supplied by SIWON. Cash-on-delivery refunds, where applicable, may require verified bank details from the purchaser.
Refund Timeline
SIWON generally initiates an approved refund within 5–7 business days after inspection. Banks, card issuers and payment providers may require additional time to reflect the amount in your account.
If an initiated refund is not visible after the payment provider’s normal processing period, contact us with your order and refund details.
Replacement Policy
Where stock is available, SIWON may offer a replacement for an incorrect, transit-damaged or manufacturing-defective product. Replacement approval is subject to verification of the claim and return of the original item when requested.
If the same product is unavailable, we may offer an alternative of equal value or an eligible refund. A replacement cannot be exchanged again for reasons of preference.